Mohtam
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Privacy Policy

Effective Date: March 26, 2026

Welcome to Mohtam (مُهتم) ("the Platform", "we", "us", "our"). We are committed to protecting your privacy and personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and applicable regulations. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our services.

1. Data We Collect

1.1 Account Information

When you create an account on the Platform, we collect your full name, email address, mobile phone number, and business name (if applicable). We may also request your commercial registration number or national ID for identity verification purposes when subscribing to certain plans.

1.2 Usage Data

We automatically collect information about how you interact with the Platform, including your IP address, browser and device type, pages visited, session duration, and actions taken within the Platform such as creating websites, managing products, and processing orders.

1.3 Payment Information

When you make payments, your credit card or payment method details are processed directly by our payment service provider (Tap Payments). We do not store full credit card numbers on our servers. However, we retain transaction records, billing history, and wallet balance information.

1.4 User-Generated Content

We store content you create on the Platform, including website pages, product listings, restaurant menus, customer data, and uploaded images and files.

2. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: Operating and maintaining the Platform, processing orders and payments, and managing your account and subscription.
  • Service Improvement: Analyzing usage patterns to improve Platform performance, functionality, and user experience.
  • Communication: Sending service-related notifications, account updates, security alerts, and marketing communications (with your prior consent).
  • Security: Detecting and preventing fraud, and protecting our rights and the rights of our users.
  • Legal Compliance: Complying with applicable laws and regulations in the Kingdom of Saudi Arabia.

3. Data Sharing

We never sell your personal data to any third party. We may share your data only in the following circumstances:

  • Payment Processors: We share transaction data with Tap Payments to process payments securely.
  • Domain Registrars: When you purchase a custom domain, we share necessary contact information with the domain registrar (Porkbun) as required by ICANN regulations.
  • Government Authorities: When required by law, or pursuant to a court order or official request from a competent government authority.
  • Technical Service Providers: We work with trusted technical service providers to operate our infrastructure, all of whom adhere to equivalent data protection standards.

4. Data Storage and Security

Your data is stored on secure servers located in the Kingdom of Saudi Arabia. We implement multiple security measures, including:

  • Encryption of data in transit using TLS/SSL protocols.
  • Encryption of sensitive data at rest.
  • Restricting access to personal data to authorized personnel only.
  • Regular encrypted backups.
  • 24/7 system monitoring for security threats.

5. Your Rights

Under the Personal Data Protection Law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records.
  • Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing.
  • Data Portability: Request transfer of your data to another service provider in a structured, machine-readable format.

To exercise any of these rights, please contact us at: support@mohtam.io.

6. Cookies

We use cookies and similar technologies to enhance your experience. These include:

  • Essential Cookies: Required for the Platform to function properly, such as maintaining your login session.
  • Analytics Cookies: Help us understand how visitors use the Platform to improve our services.
  • Preference Cookies: Store your preferred settings such as language and theme.

You can manage cookies through your browser settings, but disabling some cookies may affect Platform functionality.

7. Children's Privacy

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under 18, we will take immediate steps to delete it.

8. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any material changes via email or through a prominent notice on the Platform. Your continued use of the Platform after changes are published constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: support@mohtam.io
  • Platform: Mohtam (مُهتم)
  • Location: Kingdom of Saudi Arabia