Can I switch my account type?

Yes. You can change your account type (Publishing, Restaurant, or Shop) at any time from Settings > Workspace. Your existing content and data are preserved, and the new features for your selected type become available immediately.

How do I add a custom domain?

Custom domains are available on the Pro plan and above. Go to Settings > Domains, click Add Domain, and follow the DNS configuration steps. You will need to create a CNAME record and optionally an A record with your domain registrar. See the Custom Domains guide under Shared Features for detailed instructions.

What payment methods are supported?

We accept credit cards, debit cards, and local payment methods through our payment provider. For shop owners, customer-facing payments are processed through Tap. Wallet top-ups and subscription payments support the same methods.

How do I contact support?

• Free plan — Access community forums and the documentation you are reading now.
• Pro plan — Email support with responses within 24 hours.
• Business plan — Priority email support with responses within 4 hours.
• Enterprise plan — Dedicated account manager and phone support.

You can reach support from Settings > Help or by emailing the support address shown in your dashboard.

Is there a free plan?

Yes. The Free plan includes core features with 1 site, basic templates, and community support. No credit card is required to sign up. You can use the Free plan indefinitely and upgrade whenever you need more features.

Can I export my data?

Yes. You can export your content, customer data, and order history at any time from Settings > Data Export. Exports are generated as downloadable files in standard formats (CSV for tabular data, JSON for structured data). We believe your data belongs to you.

Do I need technical knowledge to use the platform?

No. The platform is designed for non-technical users. The page builder uses drag-and-drop, product and menu management is done through simple forms, and all settings have clear labels and descriptions. No coding is required.