Overview

Customers can track their orders without needing an account. The tracking page shows a visual status timeline, order details, and tracking numbers.

How It Works

Public Tracking Page

Available at /{your-site}/shop/track. Customers enter:

• Order number (e.g., ORD-20260326-XXXX)
• Email address used at checkout

This two-factor lookup ensures only the customer who placed the order can view it.

Direct Links

Orders can also be accessed directly via /{your-site}/shop/track/{order-number}. This URL is included in order confirmation and shipping notification emails.

Status Timeline

The tracking page displays a visual progress bar showing:

1. Pending → 2. Confirmed → 3. Processing → 4. Shipped → 5. Delivered

For cancelled or refunded orders, a notice is shown instead of the timeline.

Tracking Number

When you add a tracking number to an order (from the admin order detail page), it appears on the tracking page. The customer is also notified via email when a tracking number is added.

For Shop Owners

When updating an order to "Shipped" status, enter the tracking number in the admin panel. The OrderShipped notification is automatically sent to the customer with the tracking information.